Terms And Conditions

Terms Of Service

How it works:
When an order is placed, you would receive an email with order details and your order will be scheduled as per delivery details (if we think necessary we’ll call you for confirmation).

For any queries kindly reach us.

Important Points:

WaterVan is only(ONLY) a supplier of packaged water.
It does not produce water of its own. In order to provide a comprehensive choice of water, favorite water and prices to customers, it has tied up with many packaged water producers.

WaterVan’s advice to customers is to choose their favorite brand water, water they are aware of and whose taste they are comfortable with.

WaterVan’s responsibilities include:
– Supplying ordered packaged water
– Providing refund and support in the event of order cancellation
– Providing customer support and information in case of any delays / inconvenience.

Delivery Date and Time:
The delivery date and time slot mentioned on the order are only tentative timings. However we do our best to deliver on the mentioned date and time slot. However we will not deliver before the mentioned date and time slot mentioned on the order.

Definitions & Pricing:

“Water Re-fill”: It is just buying water. Empty branded water bottle would be replaced with same branded full water bottle.

“Bottle with Water”: It is buying water along with bottle. It is not a bottle deposit and it is non refundable.

Extra Charges if any: There would be an extra charge of Rs:5/- per bottle for extra floor from parking point/ground floor to deliver at your step if we use stair case. It is applicable even if you have lift, but not used eg: if lift is not working because of any reason eg: power cut in your area/powered off/ lift not in service/ delivery boy is not allowed to use the lift.

All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering are the will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the products prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation Policy:

For “Water Re-fill:
a) Cancellation by Customer
The order booked through WaterVan is cancel-able. Call our customer service before the cut-off time of the slot for which you have placed an order. The exchanging bottle should be in good condition, hygienic and scratch free.

b) Cancellation by Site
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the WaterVan website, we at our sole discretion could cancel such orders.

c) Kindly note that the cancelled order money is not transferred back to the customer’s credit/debit card. Instead the money will be refunded in the form of a Cash Coupon which can be used during your next transaction. This coupon is valid up to 2 months from the date of cancellation.

d) In case one needs the refund to be credited back to his/her bank account, please write your cash coupon details to hello@watervan.in

d) In case one needs the refund to be credited back to his/her bank account, please write your cash coupon details to hello@watervan.in

For “Bottle with Water”
a) Cancellation by Customer
The order booked through WaterVan is cancel-able. Call our customer service before the cut-off time of the slot for which you have placed an order. 40% of the bottle amount would be deducted as handling fees per bottle.

b) Cancellation by Site
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the WaterVan website, we at our sole discretion could cancel such orders.

c) Kindly note that the cancelled order money is not transferred back to the customer’s credit/debit card. Instead the money will be refunded in the form of a Cash Coupon
which can be used during your next transaction. This coupon is valid up to 2 months from the date of cancellation.

* The transaction charges or the shipping (home delivery) charges, will not be refunded in the event of order cancellation

Change of Water Bottle:

Change of Water (Water Re-fill/Bottle with Water): In case your ordered brand Water is not available due to some reason, we will arrange the nearest equivalent brand water. WaterVan will refund the differential amount to the customer in the form of a Cash Coupon which can be used during your next transaction.

Order confirmation e-mail and sms gets delayed or fails:

In case an order confirmation e-mail and sms gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, an order will be considered ‘Confirmed’ as long as the order shows up on the confirmation page of www.watervan.in.

Failure Transactions:
a) A transaction might fail for several reasons and your account/card might be debited without generating an order. If the amount is deducted from
your account/card, we request you to call our customer care number to re-confirm the failed transaction before proceeding with a fresh transaction/booking.
b) Transactions such as these are refunded back to customer. Please read the refund policy below.

Modification of Terms & Conditions of Service
We may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

Governing Law and Jurisdiction
This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Hyderabad shall have exclusive jurisdiction in any proceedings arising out of this agreement.

 

Last Updated: 24/10/2015

Sorry for the inconvenience, We have stopped our services.